Security Built Into Every Layer, From Browser to Carrier.
From WebRTC SRTP media encryption to field-level CRM permissions and cryptographic HMAC webhooks, Callflow safeguards your enterprise customer conversations with zero compromise.
Architected for Strict Financial & Telecom Compliance
Every layer of the platform is designed to protect sensitive conversations, prevent credential theft, and maintain data sovereignty.
Authentication & Identity
Enforce multi-factor authentication (MFA/TOTP), SAML 2.0 Single Sign-On (Okta, Azure AD, Google Workspace), and automated idle session timeouts.
Granular Authorization & RBAC
Strict separation of duties between Administrator, Sales Manager, Agent, Support, and Executive Viewer roles with field-level visibility gates.
Agent Access Control (ACL)
Prevent unauthorized phone access by locking outbound calling permissions, phone number masking, and campaign queue visibility to assigned agents only.
Encryption in Transit & at Rest
All web traffic and WebRTC media streams are protected with TLS 1.3 / SRTP. Customer databases and call audio files are encrypted at rest with AES-256 GCM.
Immutable Activity & Audit Trails
Every record export, phone call, recording playback, credential change, and permission edit is logged with immutable SHA-256 cryptographic hashes.
Isolated Tenant Architecture
Logical data segregation at the database layer with tenant-scoped encryption keys and isolated Redis pub/sub channels ensuring zero cross-tenant leakage.
Automated Backups & Disaster Recovery
Point-in-time database recovery (PITR) with continuous cross-region replication across Tier-1 cloud zones, tested quarterly for automated failover.
Hardened Cloud Infrastructure
Hosted in SOC 2 Type II compliant AWS/GCP data centers with automated network firewalls, DDoS mitigation, and container isolation.
Answers to Your Security & Compliance Questions
Detailed guidance on data residency, carrier isolation, penetration tests, and corporate IP controls.
Callflow operates regional data clusters in AWS/GCP Tier-1 facilities across India (Mumbai), Europe (Frankfurt), and the United States (Virginia). Customers can choose their primary data residency zone during workspace onboarding to satisfy regional data sovereignty requirements.
Secure Your Customer Conversations with Callflow
Schedule a confidential security review with our lead cloud infrastructure and compliance team.