Run Your Contact Center with Total Real-Time Control.
Manage intelligent inbound queues, coach agents live with 3-mode whisper and barge-in, and monitor service-level agreements across 40+ reps simultaneously without expensive hardware.
Full-Screen Command Center for Call Center Supervisors
Monitor live agent states, listen silently into ongoing conversations, privately whisper to assist new reps, and barge in instantly during escalations.
Bridge: Aarav Sharma
Audio stream plays in your headset with zero audible click, tone, or notification to either party.
Enterprise Routing Capabilities Built for High Volume
Eliminate hold times and misdirected calls with intelligent skill-based distribution, automated overflow callbacks, and strict ACW caps.
Skill-Based Routing & VIP Priority
Direct inbound callers to the best-qualified agent based on language, product expertise, account tier, or historical deal size. Prevent misrouted calls.
Queue Overflow & Virtual Hold
Offer callers the option to request an automated callback while preserving their exact place in the queue during unexpected call volume spikes.
Supervisor Whisper & Barge-In
Listen silently for QA audits, coach junior reps privately via audio whisper, or barge into high-stakes escalations with zero audible click or delay.
Real-Time Telephony Wallboard
Full-screen supervisor wallboard displaying live queue depth, longest hold time, rep occupancy, and strict sub-second SLA breach alerts.
After Call Work (ACW) Enforcement
Cap disposition wrap-up time with automated countdown timers, ensuring agents return promptly to Available state during busy periods.
PCI-DSS Audio Redaction Vault
Store dual-channel stereo recordings with automated real-time DTMF and voice muting during payment card disclosures. Tamper-proof audit logs.
Transform Your Contact Center Performance
Give your supervisors real-time visibility and your agents a softphone they will actually love using every day.