Know Every Customer in One Unified Timeline.
Consolidate your entire relationship history. View unified calling records, audio transcripts, deal progress, support tickets, and custom data attributes in one elegant workspace.
Stereo recording saved. AI Sentiment: Positive (+0.82).
Delivered: enterprise_softphone_quote.pdf (320kb)
Architected for High-Volume Enterprise Relationship Records
Consolidate contact data, eliminate duplicates, and empower your team with universal customer context.
Universal Customer 360 Dossier
Every interaction, recording, SMS, email, deal stage, and support ticket indexed chronologically in one view.
Automated E.164 Normalization
Automatically standardize telephone numbers with country codes and area codes to prevent failed dials.
Intelligent Deduplication & Merge
Identify duplicate records across phone numbers, emails, and tax IDs with 1-click preview and merge.
Custom Field Architecture
Add unlimited custom entities, dropdown enumerations, multi-currency values, and encrypted sensitive fields.
Dynamic Segment Filters
Create saved views and target cohorts by last call outcome, deal value, location, or days since contact.
Encrypted CSV / API Ingestion
Import hundreds of thousands of contacts via background CSV worker or bi-directional REST API webhooks.
Frequently Asked Questions About Customer 360
Detailed guidance on automated duplicate detection, audio playback vaults, and custom schemas.
Callflow continuously monitors customer records across Phone Numbers (standardized using E.164 formatting), Corporate Email Domains, and National IDs (like GSTIN or EIN). When a duplicate is detected during manual entry, CSV import, or webhook ingestion, Callflow alerts your team with an intelligent 1-click merge preview.
Consolidate Your Entire Customer History Today
Give your reps and support agents immediate context on every inbound call and outreach campaign.