Every Conversation, Safely Recorded & Analyzed.
Lossless dual-channel stereo recordings, interactive waveform scrubber, AI speech transcription, automated PCI-DSS redaction, and enterprise retention vaults.
Rajesh Kulkarni:“Yes, our legacy PBX hardware renewal is next month. We need 120 softphone seats with Mumbai local numbers.”
Engineered for High-Stakes Financial & Telecom Audits
Maintain compliance, streamline QA coaching audits, and turn conversations into structured search vectors.
Lossless Dual-Channel Audio
Agent and caller audio channels are recorded into separate stereo tracks for clean acoustic transcription and speaker diarization.
Automated PCI-DSS DTMF Redaction
Real-time speech filters automatically mute payment card disclosures and DTMF tone digits to satisfy banking compliance audits.
AI Speech-to-Text Transcription
Generate accurate transcripts with speaker separation, keyword extraction, and automated sentiment scoring in English & Hindi.
Flexible Retention Lifecycles
Define custom retention schedules (e.g. 90 days, 1 year, 7 years) with automated tiered archiving to cold S3/GCS buckets.
Role-Gated Playback Controls
Permit agents to review their own calls for coaching while restricting raw file downloads to compliance officers only.
Immutable Tamper-Proof Audit Trail
Every audio playback, export, pause, or deletion is cryptographically logged with user ID, IP address, and timestamp.
Frequently Asked Questions About Audio Retention & Storage
Detailed guidance on PCI-DSS redaction, private S3/GCS buckets, and role-based permissions.
Callflow supports automated AI DTMF muting and supervisor-triggered redaction APIs. When an agent navigates to a payment collection screen, the softphone automatically mutes audio recording on both tracks until the transaction completes, preventing PAN/CVV data from entering recording vaults.
Start Recording Your Customer Calls Securely
Experience automated transcription, stereo audio playback, and role-based governance in minutes.