Cookie Policy

1. Introduction & Scope

This Cookie Policy applies to CallingCRM, an enterprise cloud contact center and CRM platform operated by M1 ENTITIES SOLUTIONS ("we", "us", or "Company"). It governs our marketing website (m1entities.com) and our authenticated cloud softphone applications.

We believe in complete transparency regarding the data we store on your devices. Unlike consumer advertising networks, CallingCRM uses web storage and cookies predominantly for functional, security, and telecommunications purposes. We do not sell your browsing profiles or behavioral data to third-party ad exchanges.

2. What Are Cookies & Web Storage?

Cookies are small text files downloaded to your browser when you visit websites. They allow services to recognize your browser, maintain session logins, remember preferences, and deliver secure services.

In modern web applications like CallingCRM, we also utilize HTML5 Local Storage, Session Storage, and Web Workers. These client-side storage technologies store audio device selections, softphone window layouts, and authentication tokens directly within your browser's sandboxed storage.

3. Strictly Necessary Cookies

These items are essential for the operation of the CallingCRM service and cannot be turned off without breaking core functionality. They are typically set in response to actions you take, such as logging in, filling out forms, or authenticating an API request.

• Session & JWT Bearer Tokens: Keeps your agent or admin session authenticated securely while navigating the CRM and softphone dialer without having to log in repeatedly.
• CSRF Protection: Cross-Site Request Forgery tokens to prevent malicious websites from executing unauthorized actions against your CRM account.
• Load Balancing & Session Affinity: Routes your WebRTC signaling traffic to the nearest media proxy node for lowest call latency.

4. Functional & WebRTC Telephony Preferences

Functional cookies and local storage tokens allow CallingCRM to remember choices you make and deliver customized features:

• Microphone & Speaker Device IDs: Remembers your chosen headset and microphone device IDs across browser refreshes so you do not have to reconfigure audio before taking calls.
• Theme Preferences: Stores your Dark/Light mode theme preference (e.g. theme-preference).
• Dialer Drawer State: Stores whether the dialpad is docked, expanded, or minimized in the agent UI.
• Call Auto-Answer & Ringtone Volume: Persists your custom ringer volume and auto-answer toggles.

5. Performance & Diagnostic Telemetry

We collect aggregated, anonymized performance metrics to measure platform health and reliability. These include:

• WebRTC ICE Handshake Latency: Tracking the duration required to negotiate STUN/TURN relays and establish two-way media streams.
• Audio Jitter & Packet Loss Telemetry: Anonymized packet arrival intervals used to diagnose telecom route degradation.
• Page Load Performance: Core Web Vitals to optimize frontend asset loading speeds.

6. Third-Party Services & Integrations

Certain third-party technologies may set cookies on our marketing site or during payment checkout:

• Payment Gateways (Stripe / Razorpay): Fraud prevention cookies and secure iframe session storage required for PCI-DSS compliant credit card and UPI processing.
• WebRTC Media Gateways: Ephemeral session tokens used to establish secure WebSockets to telecom signaling clusters.

7. Complete Inventory of Cookies & Storage Used

8. Managing & Disabling Cookies

You have the right to choose whether or not to accept non-essential cookies. You can manage your preferences through your web browser settings:

• Google Chrome:Settings > Privacy and security > Third-party cookies > Block or clear cookies.
• Mozilla Firefox:Settings > Privacy & Security > Cookies and Site Data > Clear Data.
• Apple Safari:Preferences > Privacy > Manage Website Data.
• Microsoft Edge:Settings > Cookies and site permissions > Manage and delete cookies.

9. Policy Updates & Contact Information

We may update this Cookie Policy from time to time to reflect operational modifications, browser privacy updates, or new platform features. Any updates will be published on this page with a revised "Last Updated" date.

If you have questions about our use of cookies or web storage technologies, contact us at: