Never Miss a Customer Call With Intelligent ACD Queues.
Visual drag-and-drop IVR phone trees, skill-based rep matching, automated virtual hold callbacks, and instant customer dossier screen-pop within sub-45ms WebRTC audio.
Build Your Call Journey in Minutes
Connect an entry point, menus, queues and transfers. Watch the call travel through your flow in real time.
Inbound caller connected via carrier SIP edge. Listening for single-digit DTMF tone or voice intent.
Match Every Inbound Caller to the Right Expert
Sophisticated Automatic Call Distribution (ACD) algorithms tailored to your service desk structure.
Skills-Based Routing
Route calls to agents holding specific certifications, language fluencies, or technical product skills.
Round Robin Distribution
Cycle incoming callers uniformly through all active, logged-in agents to balance team workload.
Least Busy / Idle Agent
Deliver the call to the representative who has been waiting in Available state the longest.
VIP Account Fast-Track
Recognize high-value enterprise accounts by caller ID and bump them to position #1 in the queue.
Time-Based & Holiday Rules
Automatically route after-hours calls to on-call squads, external answering services, or voice mailboxes.
Queue Overflow & Virtual Hold
Offer callers an automated callback when wait time exceeds 60 seconds without losing queue rank.
Sub-Second Latency from Carrier Ring to Agent Answer
How Callflow routes callers in milliseconds while loading customer history before audio connects.
SIP Carrier Ring
Inbound call reaches virtual DID; caller ID scrubbed in 20ms.
Neural IVR Menu
Caller chooses intent via voice speech or dual-tone DTMF keypress.
Skill Match Engine
Algorithm selects available rep matching language and tier criteria.
WebRTC Screen-Pop
Rep softphone rings with customer 360 profile loaded instantly.
Transform Your Inbound Call Handling Today
Eliminate long hold times, stop dropped calls, and delight every caller from their very first hello.