Telephony Intelligence & Performance BI
Turn Phone Conversations Into Actionable Revenue Insights.
Real-time call volume telemetry, peak hourly traffic heatmaps, agent productivity scorecards, and automated executive report exports.
24.8k
Calls Logged
90.3%
Answer Rate
94.8%
SLA <20s
Real-Time Telemetry•Scheduled CSV/PDF•AI Sentiment Scoring
Revenue BI Stream
Live Sync: 42 Agents Online
Peak Hour Velocity (15:00)680 calls (95% conn)
AS
Aarav Sharma (Top SDR)
128 Deals Won • 31.1% Conv
Automated CSV / PDF ExportsDaily at 00:00 UTC
Executive Dashboard
Core Operational Telephony Metrics
Track talk duration, connection efficiency, and queue compliance with sub-second accuracy.
Total Calls Logged
24,820
+14.2% vs last monthAnswered Calls
22,410
90.3% Answer RateAverage Talk Time
4m 18s
Target: 4m - 5mAverage Wait Time
16 Secs
SLA: 94.8% < 20sConversion Rate
29.4%
+3.8% MoM gainMissed Calls
1,840
Auto-recycled callbacksCarrier Drop SLA
99.8%
Sub-45ms Opus EdgeAgent Occupancy
84.2%
High productivityCall Velocity
Hourly Traffic Pacing & Connect Rate Heatmap
Identify peak call periods to allocate reps and optimize outbound campaign dialer schedules.
09:00
180 calls45% conn
10:00
480 calls78% conn
11:00
640 calls92% conn
12:00
590 calls86% conn
13:00
320 calls65% conn
14:00
540 calls84% conn
15:00
680 calls95% conn
16:00
620 calls89% conn
17:00
410 calls72% conn
18:00
220 calls52% conn
Workforce Scorecard
Agent Productivity Leaderboard
Detailed breakdown of talk time, deal conversion percentages, and QA coaching scores.
| Agent | Total Calls | Talk Time | Avg Talk Duration | Deals Won | QA Score |
|---|---|---|---|---|---|
| Aarav Sharma | 412 | 31h 45m | 4m 38s | 128 (31.1%) | 98.2% |
| Priya Nair | 388 | 36h 20m | 5m 37s | 112 (28.9%) | 96.5% |
| Rohan Varma | 460 | 38h 10m | 4m 58s | 156 (33.9%) | 99.1% |
| Neha Patel | 345 | 24h 50m | 4m 19s | 86 (24.9%) | 94.0% |
| Karan Singh | 290 | 22h 15m | 4m 36s | 68 (23.4%) | 92.8% |
Sub-Second Business Intelligence
Start Turning Call Data Into Pipeline Growth
Get instant visibility into agent talk time, peak hourly traffic, and revenue conversions today.